pgb88 Privacy Policy

1 Introduction

pgb88 is a trusted online entertainment platform in Bangladesh. We believe that protecting your privacy is our fundamental responsibility. This Privacy Policy describes how we collect, use, store, and protect your personal information.

By using our website and services, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact us.

2 What Information We Collect

pgb88 may collect the following types of information from you:

2.1 Information Provided Directly (at Registration):

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID card or passport number (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)

2.2 Automatically Collected Information:

• IP address and device identification
• Browser type and version
• User activity logs (login history, game play details)
• Transaction details (deposit and withdrawal history)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties:

• Information received from identity verification agencies
• Transaction confirmations received from payment processors
• Risk assessment information from fraud prevention service providers

3 How We Use Information

We use the information we collect from you for the following purposes:

• To register accounts and verify identity
• To process financial transactions (deposits and withdrawals)
• To provide bonuses and promotional offers
• To ensure customer support services
• To prevent fraud and illegal activity
• To enforce responsible gaming policies
• To meet regulatory requirements
• To improve platform performance
• To send important updates and notifications (subject to your consent)

4 Information Sharing and Disclosure

pgb88 may share your information with third parties in the following limited circumstances:

4.1 Service Providers:

Trusted third parties that assist in operating our platform — such as payment processors (bKash, Nagad, Rocket, Upay), IT service providers, and cybersecurity firms. These parties may use the information only for specified purposes.

4.2 Legal Obligations:

We may be legally required to disclose information upon court orders or requests from government or regulatory authorities. In such cases, we will always strive to protect your rights.

4.3 Fraud Prevention:

Information may be shared with relevant authorities to investigate fraud, money laundering, or other illegal activity.

5 Cookies and Tracking Technologies

pgb88 uses cookies to improve your browsing experience and ensure platform performance.

5.1 Essential Cookies:

These are necessary for the core functionality of the platform. Maintaining login sessions, verifying security tokens, and remembering your preferences — without these cookies, the site will not work properly.

5.2 Performance Cookies:

These help us understand how users are using the site, which pages are visited most, and where technical issues are occurring.

5.3 Preference Cookies:

These store your language preferences, display settings, and other personalized experience choices.

6 Information Security Measures

pgb88 uses industry-standard security technologies to protect your personal information:

• All data transmissions secured through 256-bit SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, financial data) stored with strong encryption
• Regular security audits and vulnerability testing conducted
• Two-Factor Authentication facility available
• Restricted server access controls — only authorized staff may access
• Rapid response plan in place for data breaches

7 Data Retention Period

We retain your information only for as long as necessary:

• Account Information: While the account is active and for a minimum of 5 years after closure (in accordance with regulatory requirements)
• Transaction Records: Minimum 5 years in accordance with Bangladesh financial regulations
• Communication Records: Customer support history for up to 3 years
• Cookie Data: From end of session to up to 2 years, depending on cookie type

After the defined retention period, we securely delete or irreversibly anonymize your information.

8 Your Rights

As a pgb88 member, you have the following rights:

8.1 Right of Access:

You may request a copy of your personal information stored with us at any time.

8.2 Right to Rectification:

If your information is incomplete or incorrect, you may request a correction.

8.3 Right to Erasure:

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained if there are legal or regulatory obligations.

8.4 Right to Object to Processing:

In certain cases, you may object to the processing of your information, particularly in relation to marketing communications.

8.5 Right to Data Portability:

You may request your data in a structured, readable format.

9 Protection of Minors' Information

pgb88 strictly follows an age verification policy. Our services are intended only for individuals aged 21 or above.

We do not knowingly collect personal information from anyone under the age of 21. We verify age during the registration process and accounts for minors are not approved.

If you believe a minor is using our platform, please contact our support team immediately.

10 Policy Changes

pgb88 reserves the right to update this Privacy Policy as needed. When changes are made:

• The update date on this page will be changed
• Registered members will be notified by email for significant changes
• Notice will be given at least 14 days before significant changes take effect

Continued use of our services after changes will indicate that you have agreed to the new terms. We recommend that you review this policy periodically.

11 Contact and Complaint Resolution

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact us:

To contact our data protection team directly, write "Privacy Policy Request" as the subject of your email. We will consider all your valid requests seriously and respond within a reasonable time.